A target does not update

Applies to: Admins; manager access remains unverified
Prerequisites: An existing target and a known qualifying metric input

Problem

The target’s current value, percentage, or status does not reflect recent qualifying data.

Likely causes

• Source data is stale.
• The wrong Metric Definition is selected.
• The qualifying date is outside the target period.
• The target uses the wrong person or team type.
• A recurrence boundary affects the result.
• Recalculation has not run.

Checks to perform

1. Check the target card type.
2. Confirm the Metric Definition.
3. Check the end date and recurrence.
4. Verify the current source record.
5. Note the last sync.
6. Calculate the expected aggregate manually.

Resolution steps

1. Resolve any source or metric issue first.
2. Select Recalculate Achievement.
3. Compare the target card with a known sample.

Do not delete and recreate the target until the workflow and recovery behaviour are verified.

When to contact support

Contact Support if a correct metric and current data do not update the target, or if the target creation or bulk route is blank.

Information to include

• Safe target and person identifiers.
• Target type.
• Metric.
• Period and recurrence.
• Safe source record.
• Last sync.
• Before-and-after values.
• Sanitised screenshot.

Last updated: August 2026