Perslace Intelligence shows inconsistent information

Applies to: Admins and Finance users; manager access remains unverified
Prerequisites: The authoritative source plan or report and the applicable currency

Problem

Perslace Intelligence reports the wrong plan state, currency, anomaly, or simulation result.

Likely causes

• Context is stale.
• The scope, period, or baseline is wrong.
• Terminology is inconsistent.
• A currency display defect is present.
• A feature setting changes the result.
• The model has a limitation.

Checks to perform

1. Compare the active plans and assignments.
2. Confirm the default currency.
3. Compare the finding with the source report.
4. Check the objective, scope, and period.
5. Review overlap warnings.
6. Review Copilot and anomaly settings.

Resolution steps

1. Do not act on the finding.
2. Restate the question with an explicit scope.
3. Preserve the evidence.
4. Use authoritative product or report data.
5. Record the human decision.

When to contact support

Contact Support if the inconsistency persists with aligned source context or could affect a financial decision.

Information to include

• Perslace Intelligence area.
• Sanitised prompt.
• Time of the result.
• Scope and period.
• Source comparison.
• Configured currency.
• Expected and actual result.
• Screenshot without confidential prompt content.

Last updated: August 2026